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Whether you want to ensure maximum availability or extend equipment lifetime for economic or environmental reasons, we provide all elements of traditional break-fix maintenance where each item is covered on an annual basis, at an agreed service level, at a fixed cost.

We work with all major hardware types – servers, desktop and laptop PCs, EPoS, peripherals and comms – from all leading manufacturers including HP, Dell and IBM. Whether you are an SME, a mid-market or a large organisation, our Emirates Wide, 24x7x365 response guarantee and online reporting ensures that you are always covered and kept informed.

These are preventive and remedial services that physically repair or optimize hardware, including basic installation, contract maintenance and per-incident repair — both on-site and at a centralized repair depot. Hardware support also includes telephone technical troubleshooting and assistance for setup and all fee-based hardware warranty upgrades. Exclusive of parts bundled into maintenance contracts, sales of all parts used to repair high-tech equipment in carry-in, mail-in or per-incident on-site delivery models, or purchased by the internal staff to perform the repair, are included.

The segments covered in the hardware maintenance and support services are defined in the following sections. This segmentation maps to SKEFT Infotech’s high-level segmentation for computing and telecom hardware products.

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